Careers

Job Title: eCommerce Manager at ChappyWrap 

 

Location: Hybrid in Portland, ME or Remote 

 

About: ChappyWrap is seeking an energetic, enthusiastic, and hard-working eCommerce Manager to join our growing team. ChappyWrap is a rapidly-growing, female-founded, family-owned eCommerce company based in Portland, ME. We are on a mission to spread comfort with the world's best blankets. We're passionate about our product and about sharing our product, and story, with people. 

 

Job Overview: As the eCommerce Manager, you will manage the online experience and ensure the content is accurate, engaging, and aligned with brand standards. This role involves overseeing product listings, landing pages, website themes, and the overall presentation of products on the website. The eCommerce Manager ensures that the entire customer journey is optimized for conversions and a positive user experience. This position reports to the Director of E-commerce & Growth. Candidates should be professional, dedicated, and willing to learn quickly and take initiative. 

 

Who you are: You are passionate about leveraging data-driven insights to drive revenue growth in the fast-paced world of e-commerce.  From cultivating strong partnerships to enhancing operational efficiencies and identifying emerging trends, this role is your opportunity to make a significant impact in a growing DTC business.

Competitive salary and comprehensive benefits package. Salary based on experience. Bonus potential based on company performance. 

 

Key Responsibilities include the following and all other assigned duties:

• Develops and implements eCommerce growth strategies to drive incremental revenue and profitability, leveraging data-driven insights and market trends.
• Establishes and maintains performance dashboards to monitor eCommerce KPIs (e.g., traffic, conversion rate, click through rates, funnel performance, search opportunities, landing page performance).
• Proactively identifies & optimizes current eCommerce journey to address customer pain points and friction on both desktop and mobile.
• Identifies and capitalizes on emerging trends, tools, and technologies to enhance online customer engagement and improve channel performance.
•  Delivers data-driven recommendations to improve assortment and identify gaps in product offerings.
• Conducts competitive benchmarking and industry research to recommend best-in-class practices for eCommerce channel management.
• Collaborates with the web development team to enhance back-end operations, ensuring seamless integration of new items and ongoing maintenance.
• Collaborates with the marketing team to ensure campaign consistency & implement seasonal promotions and product launches.  Develop landing pages for seamless experience from marketing channels to the eCommerce channel.
• Collaborates with the merchandising team to maintain integrity of product data (such as descriptions, images, prices, inventory). Merchandise landing pages & PLPs according to product strategy.

 

Other Requirements: 

• Bachelor's degree in a related field or equivalent working experience.
• 3-5 years of relevant experience. Experience with Shopify preferred.
• Proficiency with analytics tools and reporting.
• Understanding of eCommerce best practices to maximize exposure and positioning within the marketplace.
• Ability to communicate effectively cross-functionally with other departments.
• Sense of ownership and pride in performance and impact on company success.
• Critical thinker with problem-solving skills.
• Team player with positive attitude, attention to detail and effective time-management skills.
• Above-average interpersonal, presentation, and communication skills.
• A passion for learning, driven by curiosity. 
• Creative problem-solving approach, rather than simply relying on “best practices.”

 

How to Apply: Candidates are encouraged to send their resume and a cover letter detailing their qualifications, interest in the brand, and why they're a great fit for this role to careers@chappywrap.com. 

 

ChappyWrap is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences, but we will contact only those candidates whose qualifications align with our needs.