Working at ChappyWrap
Why ChappyWrap?
ChappyWrap is a rapidly-growing, female-founded eCommerce company based in Portland, ME. We are on a mission to spread comfort with the world's best blankets. We're not just passionate about crafting exceptional blankets – we're driven by the connections they create and the comfort they bring to people's lives.
At ChappyWrap, we value ownership, initiative, and curiosity. As a tight-knit team with a strong work ethic, each member plays a big role in shaping both our internal culture and external impact. We're a genuinely kind and caring group who support each other through every challenge and celebrate every success together.
Benefits of Joining Our Team:
- Comprehensive health, dental, and vision coverage
- PTO, Holidays, and Sick Time
- Paid parental leave for all parents
- 401(k) plan with company match
- Summer Fridays
- Generous product allowance
- Strong commitment to work-life integration
Job Opening: Sales & Operations Manager
Location: Remote or Portland, ME area
ChappyWrap is looking for a highly organized, analytical, and people-oriented Sales and Operations Manager to drive the performance, efficiency, and scalability of our sales function. As the Sales and Operations Manager, you will serve as a critical link between our sales, customer experience, and operational team — owning our CRM system, streamlining sales processes, and ensuring a seamless customer journey from first contact through fulfillment.
This role is ideal for someone who is the person everyone turns to when things need to get done – accurately, efficiently, and with heart. You take pride in your work behind the scenes, knowing that strong operations are what make a business run smoothly. You love a well-organized spreadsheet, a clear system and process, and a team that works together with care. You understand that comfort isn’t just what we sell – it’s also how we work. And you’re excited to bring that same care and thoughtfulness to our team.
Compensation: Competitive salary and comprehensive benefits package. Salary based on experience.
Responsibilities:
Sales Operations & Strategy
- Own the full B2B relationship lifecycle – from initial inquiry to post-purchase follow-up and future sales continuity
- Serve as the primary liaison for all key wholesale partners
- Develop and maintain sales playbooks, workflows, and SOPs
- Forecast sales pipeline and performance metrics; identify gaps and opportunities
- Review, process, and adjust sales orders based on real-time inventory levels
- Initiate outreach and respond to inquiries from prospective partners
- Enhance the B2B gifting experience through campaigns and personalized touches
Systems & Tools Management
- Manage the CRM (Monday.com) ensuring data hygiene and reporting accuracy
- Evaluate, implement, and maintain additional tools
- Train and support team members on systems best practices
Customer Operations & Support
- Handle product ticketing and packaging logistics
- Ensure compliance with routing guides and shipping documentation
- Oversee inbound customer communications
- Ensure all orders are fulfilled accurately and on schedule
- Monitor customer feedback and implement improvements
Reporting & Continuous Improvement
- Generate regular reports and insights for leadership
- Drive process improvements across sales and operations
- Support hiring, onboarding, and training of sales or support reps
Who You Are:
- 3–5+ years’ experience in sales operations, customer success, or revenue operations
- Proficient with CRM platforms and capable of building workflows and automation
- Strong project management and collaboration skills
- Excellent communication with internal teams and customers
- Data-driven mindset with presentation skills
- Experience in high volume sales or e-commerce is a plus
- Experience with tools like Gorgias, Shopify, Zapier, or Looker
- Background in consumer goods, lifestyle, or DTC brands
How to Apply: Applications for this role are now closed. Stay tuned for upcoming opportunities to join the ChappyWrap team!
ChappyWrap is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences, but we will contact only those candidates whose qualifications align with our needs.