Shipping & Returns
Shipping
How long will it take my order to ship?
Orders are typically processed and shipped within 3 business days of the order date (excluding weekends and holidays). Please allow an additional 2 days for processing of international orders. Any order including personalization will require an extra 5-7 business days before shipping.
When can I expect my order?
Shipping carriers continue to experience high volumes and delays, so we are unable to guarantee arrival dates at this time. Thank you for your patience. Our standard shipping method usually takes 5-7 business days in transit. We offer expedited and rush shipping methods at checkout (please note, this does not affect the time needed to process and fulfill your order). You can always check the progress of your order by clicking on the tracking link included in your shipping confirmation email!
My address can only receive mail from a specific carrier, can you help me?
If your shipping address requires a specific shipping carrier, please reach out to blankets@chappywrap.com prior to ordering.
Do you offer international shipping?
We are happy to offer domestic shipping to all 50 states, as well as international shipping to Canada. Please note some exclusions apply to international orders.
Can I ship to a PO Box?
Unfortunately we are unable to ship to PO Boxes at this time.
My order was marked delivered, but I have not received it. What should I do?
Please allow 24 hours for an order recorded as delivered to be received. If your package still has not arrived, reach out to blankets@chappywrap.com for further assistance. Missing packages must be reported within 60 days of being marked as delivered.
Do you offer free shipping?
We offer free shipping on orders over $125. International and Hawaii/Alaska/APO shipping are excluded from free shipping promotions.
Returns & Exchanges
Returns & Exchanges Policy
If you are not fully satisfied with your ChappyWrap, we will accept returns for an exchange or refund within 30 days of the order purchase date. All ChappyWraps must be returned in like-new, resalable condition and in their original, undamaged packaging. Refunds will be credited to the original form of payment. Initial shipping costs on returned items are non-refundable. To initiate a return visit returns.chappywrap.com and follow the prompts.
Once we receive your return/exchange and verify the condition, it will be processed. Please allow 3 weeks for your refund/exchange to be completed.
Please note that international orders, orders of personalized items, candles, gift boxes, rope baskets and any items marked "final sale" are not eligible for return or exchange.
Exchanging for a personalized item
If you are processing an exchange and would like the new item to be personalized, please process a a return for store credit and place a separate order for the blanket with personalization.
Returns from Third Party Sales
If you did not purchase your blanket from our website, please contact the retailer the blanket(s) was purchased from directly. Your return or exchange will be subject to the discretion of the retailer from which you purchased the blanket.