Frequently Asked Questions
Order EditsHow can I change the shipping address on my order?
For any updates or edits to the shipping address on your order, please email firstname.lastname@example.org with the correct information as soon as possible. We are not able to make any changes to the shipping address once your order is already fulfilled and/or shipped.
How do I cancel an order?
After you have placed your order, you have 30 minutes to request to cancel it during normal business hours. To do so, email email@example.com. Please note, we are not able to cancel orders once they are processed.
Can I add items to an order I already placed?
At this time, confirmed orders cannot be altered to add or remove any blankets.
GiftingDo you have gift cards/certificates?
Yes! Gift cards can be purchased here. Gift cards do not expire. Discount codes cannot be applied when purchasing a gift card. Gift cards are non-refundable.
Can I include a gift receipt?
All of our orders are sent with a packing slip that contains no pricing information.
Can I include a gift message?
Absolutely! When you add a product to purchase, a fly-out cart will appear on your screen. Beneath the product image there is a checkbox that reads “Add a gift note.” When selected, a textbox will appear for you to add a personalized gift message. Please note a 300 character limit, and any use of return spacing may cause your gift note to be cut off.
If you would like to add a gift message to an order that has already been placed, please email firstname.lastname@example.org with your order number and gift message – we are happy to add a message as long as the order has not been processed or fulfilled by our warehouse!
Do you offer any gift wrapping?
Gift boxes are available on our site seasonally for an additional cost. Gift boxes are not eligible for discount codes.
Is it possible to place a large order (for weddings or corporate gifts)?
Yes! We’d be happy to accommodate larger gifting orders. Please email email@example.com with what you have in mind and we’ll get back to you right away!
EmbroideryWhen will my order ship?
All personalized orders take an additional 5-7 business days to be completed (this does not include shipping time). Please note that selecting an expedited shipping method at checkout does not reduce the time it takes to embroider your personalized blanket, as it only impacts the shipping method.
Where is embroidery placed on a ChappyWrap?
Most of our Chappies will be embroidered with a standard placement in the bottom righthand corner of the blanket, approximately 3” in from the side edge and 3” up from the bottom edge. Please note that some of our blankets were designed with specific embroidery placement in mind! Any changes to that standard placement will be noted on the product page.
How big is embroidery on each blanket?
While there may be slight variation due to the typefaces used, embroidery heights are as follows:
- Minis – 1.25” text, 2.5” monogram
- Midis – 1.5” text, 3” monogram
- Original Chappy size – 2” text, 3” monogram
What order should the letters in my monogram go in?
Traditional monograms are entered first initial, last initial, then middle initial, but you’re welcome to place them in whatever order you prefer. Just be sure to check what you’ve typed before submitting your order, as we cannot make edits once an order is processed!
What if my embroidery doesn’t fit? Can I add extra characters?
The textbox on our site indicates the upper limits of characters (spaces included) that we can accommodate on our blankets. If your desired text does not fit within the character limit, we are unfortunately unable to embroider it. If there are too many characters, we compromise the quality and legibility of the text!
Can I edit the text or font choice I submitted for an embroidered order?
Please be sure to double-check the text as it is typed before submitting your order. If you’ve already input your text and added your personalized product to cart, go ahead and remove the item from your cart to restart the process. Once you have checked out and placed your order, we are no longer able to make any edits or changes to the text or font selection. Please note all personalized items are final sale and not refundable.
Can I have an icon or emoji embroidered?
At this time, we are only able to embroider letters, numbers, and standard special characters. Any emojis entered into the text field for personalization will be excluded from your order.
Do you offer embroidery for bulk orders?
Yes, we’d love to work with you on your bulk or corporate embroidery order! Please reach out to firstname.lastname@example.org for more information.
Other Frequently Asked QuestionsDo you have any promotions or promo codes?
To keep informed about promotions and promo codes, please sign up for our email list. We also encourage you to follow us on Instagram. If you’re a first-time customer, please be sure to sign up for our email newsletter to receive 10% off your first ChappyWrap purchase!
The item(s) I wish to purchase are out of stock. How will I know when they are back in stock?
If a product is out of stock, but will be returning soon, there will be an option on the product page to be notified when it is restocked. Simply click the blue button that says "Notify Me" and a box will prompt you to fill out your contact information. When the item is back in stock, you will be sent an email to let you know that it is available once again. Please reach out to email@example.com if you have any questions about specific products.
My blanket is damaged/defective, what next steps should I take?
We pride ourselves on the quality of our blankets and production process, but every once in a while a problem occurs. Please email us at firstname.lastname@example.org with a detailed description and photos of your issue and we will make sure you are taken care of! Please note, defective blankets must be returned to our warehouse for inspection.
How do I care for my ChappyWrap?
ChappyWraps are machine washable and dryable! See our care page.