Customer Service

Shipping

Orders will be processed and shipped within 2 business days of the order date (excluding weekends and holidays).

Payment Methods

We accept Visa, MasterCard, American Express, and PayPal.

Sales Tax

Shipments to addresses within the state of Massachusetts will be charged the applicable sales tax. Shipments to addresses outside of Massachusetts will not be charged sales tax. 

Returns

If you find you are not fully satisfied with your ChappyWrap, we will accept returns for an exchange/refund within 30 days of when you placed your order. All ChappyWraps must be returned in like-new, resalable condition and in their original, undamaged packaging (not shipping materials, just product packaging). Otherwise, returns are subject to a 25% restocking fee.  Refunds will only be credited to the original form of payment.  Please call 888-899-1810 or email blankets@chappywrap.com for return authorization and return instructions.

If you receive a defective ChappyWrap, please contact us at 888-899-1810 or blankets@chappywrap.com.  Defective items can only be exchanged for the same item.  Please provide a picture of the defect, if possible. 

If you are exchanging an item, please note that the return shipping charges (and restocking charges) to ChappyWrap, LLC as well as shipping charges to send the new item are paid by the customer. Shipping on returned items is non-refundable, unless the reason for the exchange/return is due to a shipping issue that resulted from our error.

ChappyWrap will only return/exchange items purchased directly from ChappyWrap, LLC. Once we receive your return/exchange and verify the condition, it will be processed. Please allow 3 weeks for your refund/exchange to be completed.

Mailing List

To be alerted when new items and specials are available, please join our mailing list.

Wholesale Inquiries

For wholesale inquiries, please complete the wholesale form http://www.chappywrap.com/wholesale.php.  A ChappyWrap representative will contact you at the email address and/or phone number you provide.

Press Inquiries

For all press inquires please contact 888-899-1810  

Copyright

All designs and images on this website and all ChappyWrap products are copyrighted. ChappyWrap is a federally registered Trademark.

Have More Questions?

Email: blankets@chappywrap.com

Phone: 888-899-1810