Frequently Asked Questions
Order Edits
How can I change the shipping address on my order?
For any updates or edits to the shipping address on your order, please email blankets@chappywrap.com with the correct information as soon as possible. We are not able to make any changes to the shipping address once your order is already fulfilled and/or shipped.
How do I cancel an order?
After you have placed your order, you have 30 minutes to request to cancel it during normal business hours. To do so, email blankets@chappywrap.com. Please note, we are not able to cancel orders once they are processed.
Can I add items to an order I already placed?
At this time, confirmed orders cannot be altered to add or remove any blankets.
Gifting
Do you have gift cards/certificates?
Yes! Gift cards can be purchased here. Gift cards do not expire. Discount codes cannot be applied when purchasing a gift card. Gift cards are non-refundable.
Can I include a gift receipt?
All of our orders are sent with a packing slip that contains no pricing information.
Can I include a gift message?
Absolutely! After adding your items to the cart and proceeding to checkout, you'll see a checkbox just above the delivery address section that reads "Add gift message." When selected, a textbox will appear for you to add a personalized gift message. Please note a 300 character limit, and any use of return spacing may cause your gift note to be cut off.
If you would like to add a gift message to an order that has already been placed, please email blankets@chappywrap.com with your order number and gift message – we are happy to add a message as long as the order has not been processed or fulfilled by our warehouse!
Do you offer any gift wrapping?
Gift boxes are available on our site seasonally for an additional cost. Gift boxes are not eligible for discount codes. Orders containing more than 5 gift boxes will ship flat and will require simple peel-and-stick assembly upon arrival.
Is it possible to place a large order (for weddings or corporate gifts)?
Yes! We’d be happy to accommodate larger gifting orders. Please email blankets@chappywrap.com with what you have in mind and we’ll get back to you right away!
Embroidery
When will my order ship?
All personalized orders take an additional 5-7 business days to be completed (this does not include shipping time). Please note that selecting an expedited shipping method at checkout does not reduce the time it takes to embroider your personalized blanket, as it only impacts the shipping method. Orders containing personalized and non-personalized items will ship together.
Where is embroidery placed on a ChappyWrap?
Most of our Chappies will be embroidered with a standard placement in the bottom righthand corner of the blanket, approximately 3” in from the side edge and 3” up from the bottom edge. Please note that some of our blankets were designed with specific embroidery placement in mind! Any changes to that standard placement will be noted on the product page.
How big is embroidery on each blanket?
While there may be slight variation due to the typefaces used, embroidery heights are as follows:
- Minis – 1.25” text, 2.5” monogram
- Midis – 1.5” text, 3” monogram
- Original Chappy size – 2” text, 3” monogram
What order should the letters in my monogram go in?
Traditional monograms are entered first initial, last initial, then middle initial, but you’re welcome to place them in whatever order you prefer. Just be sure to check what you’ve typed before submitting your order, as we cannot make edits once an order is processed!
What if my embroidery doesn’t fit? Can I add extra characters?
The textbox on our site indicates the upper limits of characters (spaces included) that we can accommodate on our blankets. If your desired text does not fit within the character limit, we are unfortunately unable to embroider it. If there are too many characters, we compromise the quality and legibility of the text!
Can I edit the text or font choice I submitted for an embroidered order?
Please be sure to double-check the text as it is typed before submitting your order. If you’ve already input your text and added your personalized product to cart, go ahead and remove the item from your cart to restart the process. Once you have checked out and placed your order, we are no longer able to make any edits or changes to the text or font selection. Please note all personalized items are final sale and not refundable.
Can I have a special character embroidered?
At this time, we are only able to embroider letters, numbers, and standard punctuation. Unsupported characters include emojis, icons, and letters with accent marks. If your personalization text includes a character that is not supported, it is at risk of being dropped from the final stitched product. If you ever have a question about your special character, please feel welcome to reach out to us at blankets@chappywrap.com before you order and we are happy to help!
Do you offer embroidery for bulk orders?
Yes, we’d love to work with you on your bulk or corporate embroidery order! Please reach out to blankets@chappywrap.com for more information.
Why is there white paper on the back of the embroidery on my blanket?
Your personalized blanket will arrive to you with a white tear-away backing on the reverse side of the stitching. This is intended to preserve the integrity of the threads after being embroidered. You're welcome to gently tear off or trim down any excess. You can also simply leave it alone -- any remaining backing will eventually fall off with repeated use and washing!
Other Frequently Asked Questions
Do you have any promotions or promo codes?
To keep informed about promotions and promo codes, please sign up for our email list. We also encourage you to follow us on Instagram. If you’re a first-time customer, please be sure to sign up for our email newsletter to receive 15% off your first ChappyWrap purchase!
The item(s) I wish to purchase are out of stock. How will I know when they are back in stock?
If a product is out of stock, but will be returning soon, there will be an option on the product page to be notified when it is restocked. Simply click the blue button that says "Notify Me" and a box will prompt you to fill out your contact information. When the item is back in stock, you will be sent an email to let you know that it is available once again. Please reach out to blankets@chappywrap.com if you have any questions about specific products.
My blanket is damaged/defective, what next steps should I take?
We pride ourselves on the quality of our blankets and production process, but every once in a while a problem occurs. Please email us at blankets@chappywrap.com with a detailed description and photos of your issue, along with your order number and date of purchase. Please note, defective blankets must be returned to our warehouse for inspection.
How do I care for my ChappyWrap?
ChappyWraps are machine washable and dryable! See our care page.