X

What can we help you find?

Customer service

Get assistance with:

Shipping & Returns   ·   Wholesale & Custom   ·   FAQ   ·   More

Shipping, Returns & Exchanges

Shipping

Orders are typically processed and shipped within 3 business days of the order date (excluding weekends and holidays). Please allow additional time for shipments to be processed during the COVID-19 pandemic. We are operating with limited staff and social distancing precautions in order to keep our warehouse staff safe. Shipping carriers are experiencing high volumes and delays, so we are unable to guarantee arrival dates at this time. Thank you for your patience. 


Returns & Exchanges

If you are not fully satisfied with your ChappyWrap, we will accept returns for an exchange or refund within 30 days of the order purchase date. All ChappyWraps must be returned in like-new, resalable condition and in their original, undamaged packaging (not shipping materials, just product packaging). Otherwise, returns are subject to a restocking fee. Refunds will only be credited to the original form of payment. Please call 888-899-1810 or email blankets@chappywrap.com for return authorization and return instructions.

Once we receive your return/exchange and verify the condition, it will be processed. Please allow 3 weeks for your refund/exchange to be completed.


Exchange Shipping Information

If you are exchanging an item, please note that the return shipping charges (and restocking charges) to ChappyWrap, LLC as well as shipping charges to send the new item are paid by the customer. Shipping on returned items is non-refundable, unless the reason for the exchange/return is due to a shipping issue that resulted from our error.


Returns from Third Party Sales

ChappyWrap will only return/exchange items purchased directly from ChappyWrap, LLC. If you purchased your item from a third party retailer, please work with them directly to facilitate your return or exchange.

 

Wholesale & Custom Orders

Wholesale Inquiries

For wholesale inquiries, please complete the wholesale form. A ChappyWrap representative will contact you at the email address and/or phone number you provide.


Custom Order Inquiries

We offer customized options for orders >50 pieces. Submit your request here for more information on bulk orders and customization. Please note lead times for custom projects are approximately 5-6 months.

 

Get in Touch

Press Inquiries

For all press inquiries, please contact adraper@cruoftwo.com.


Mailing List

To be alerted when new items and specials are available, subscribe to our email newsletter.


Copyright

All designs and images on this website and all ChappyWrap products are copyrighted. ChappyWrap is a federally registered Trademark.

 

 

 

Frequently Asked Questions:

Shopping our website


Do you have gift cards/certificates? 

Yes! Gift cards can be purchased here. Gift cards do not expire. Discount codes cannot be applied when purchasing a gift card. Gift cards are non-refundable. 

 

The item(s) I wish to purchase are out of stock. How will I know when they are back in stock? 

On the product page for the item that is out of stock, there will be an option to be notified when it is restocked. Simply click the blue button that says "Notify Me" and a box will prompt you to fill out your contact information. When the item is back in stock, you will be sent an email to let you know that it is available once again.

 

Checking out on our website


Do you have any promotions or promo codes? 

To keep informed about promotions and promo codes, please sign up for our email list. We also encourage you to follow us on Instagram.

 

Can I include a gift receipt? 

All of our orders are sent with a packing slip that contains no pricing information.

 

Can I include a gift message? 

Absolutely! At checkout, please select “Yes” under “Is this item a gift?” located below the items in your cart. You will be able to add a personalized gift message there. If you would like to add a gift message to an order that has already been placed, please email blankets@chappywrap.com with your order number and gift message – we are happy to add a message as long as the order has not been fulfilled and packaged by our warehouse!

 

How do I cancel an order? 

You have 30 minutes to cancel your order after you have placed it, by emailing blankets@chappywrap.com. Please note, we are not able to cancel orders once they are processed.

 

Can I add items to an order I already placed? 

At this time, confirmed orders cannot be altered to add or remove any blankets.

 

Shipping, Returns & Exchanges


How much will it cost to ship my order?

Shipping rates vary by chosen method and will be listed at checkout. All orders over $150 will have free ground shipping.

 

When will my order be shipped? 

Our goal is to process all orders within 2-3 business days. We appreciate your patience as we navigate delays due to COVID-19. Please allow extra shipping time during the pandemic.

 

Can you ship internationally? 

At this time, we are unable to offer international shipping.

 

Can you ship to PO Boxes or APO/FPO addresses? 

Yes! If you are shipping to a PO Box, please select UPS Sure Post as your shipping method at checkout.

 

My package never arrived! Can you help? 

If your package is marked as delivered and never arrived at your door, please contact blankets@chappywrap.com so we can help get your order to you as soon as possible.

 

What is your return/exchange policy? 

If you are not fully satisfied with your ChappyWrap, we will accept returns for an exchange or refund within 30 days of the order purchase date. All ChappyWraps must be returned in like-new, resalable condition and in their original, undamaged packaging (not shipping materials, just product packaging). Otherwise, returns are subject to a restocking fee. Refunds will only be credited to the original form of payment.

 

How do I return or exchange an item(s) that I purchased from ChappyWrap.com? 

Please visit our Shipping and Returns page for instructions on how to return an item.  

 

If I did not purchase my blanket(s) from ChappyWrap.com, how can I return or exchange it? 

Please contact the retailer the blanket(s) was purchased from directly. Your return or exchange will be subject to the discretion of the retailer from which you purchased the blanket.

  

How will I know when you have received my return/exchange? 

We aim to process all returns & exchanges within 10 business days of receiving the package. We will refund the cost of the blanket(s) and any applicable sales tax. No shipping costs will be refunded unless there are extenuating circumstances. All refunds will be credited back to the credit or debit card that was used for the initial transaction within 14 days of receiving the item and processing the return. The time it appears on your statement depends on the individual financial institution.

 

Receiving your ChappyWrap


How do I wash my ChappyWrap? 

Machine wash, gentle cycle, cold water. Tumble dry, low heat. Do NOT bleach. Do NOT iron.

 

My blanket is damaged/defective, what next steps should I take?

We pride ourselves on the quality of our blankets and production process, but every once in a while a problem occurs. Please email us at blankets@chappywrap.com with a detailed description and photos of your issue and we will make sure you are taken care of! Please note, defective blankets must be returned to our warehouse for inspection.

 

Wholesale, Customization & Retail Stores


Do you offer wholesale? What about custom orders?

For wholesale inquiries, please submit your application here. For custom orders, submit your request here.

 

Can I purchase the design I love in a smaller/bigger size? 

All size options for each design will be listed on the product page. We offer customized options for orders >50 pieces. Please email blankets@chappywrap.com for more information on bulk orders and customization. Please note lead times for custom projects are approximately 5-6 months.

 

Can you embroider my blanket?

At this time, we do not offer an option to embroider but we are excited to offer this option in the future!

 

Is there a retailer who carries ChappyWrap in my area? 

Please see our list of retailers here.

 

 

Have More Questions?

Email: blankets@chappywrap.com 

Phone: 888-899-1810