For any updates or edits to the shipping address on your order, please email blankets@chappywrap.com with the correct information as soon as possible. We are not able to make any changes to the shipping address once your order is already fulfilled and/or shipped.

After you have placed your order, you have 30 minutes to request to cancel it during normal business hours. To do so, email blankets@chappywrap.com. Please note, we are not able to cancel orders once they are processed.

At this time, confirmed orders cannot be altered to add or remove any blankets.

Yes! Gift cards can be purchased here. Gift cards do not expire. Discount codes cannot be applied when purchasing a gift card. Gift cards are non-refundable.

All of our orders are sent with a packing slip that contains no pricing information.

Absolutely! After adding your items to the cart and proceeding to checkout, you'll see a checkbox just above the delivery address section that reads "Add gift message." When selected, a textbox will appear for you to add a personalized gift message. Please note a 300 character limit, and any use of return spacing may cause your gift note to be cut off.

If you would like to add a gift message to an order that has already been placed, please email blankets@chappywrap.com with your order number and gift message – we are happy to add a message as long as the order has not been processed or fulfilled by our warehouse!

Gift boxes are available on our site for an additional cost. Gift boxes are not eligible for discount codes unless explicitly stated. Orders containing more than 5 gift boxes will ship flat and will require simple peel-and-stick assembly upon arrival.

A quick guide to sizing:

• Large gift box fits one Original blanket or one Lightweight Blanket
• Small gift box fits one Mini, one Midi, or one Shawl

Gifting multiple pieces? Simply add a box for each item—so every Chappy arrives ready to delight.

Yes! We’d be happy to accommodate larger gifting orders. Please email blankets@chappywrap.com with what you have in mind and we’ll get back to you right away!

All personalized orders take an additional 5-7 business days to be completed (this does not include shipping time). Please note that selecting an expedited shipping method at checkout does not reduce the time it takes to embroider your personalized blanket, as it only impacts the shipping method. Orders containing personalized and non-personalized items will ship together.

Most of our Chappies will be embroidered with a standard placement in the bottom righthand corner of the blanket, approximately 3” in from the side edge and 3” up from the bottom edge. Please note that some of our blankets were designed with specific embroidery placement in mind! Any changes to that standard placement will be noted on the product page.

While there may be slight variation due to the typefaces used, embroidery heights are as follows: Minis – 1.25” text, 2.5” monogram Midis – 1.5” text, 3” monogram Original Chappy size – 2” text, 3” monogram

While there may be slight variation due to the typefaces used, embroidery heights are as follows:

• Minis – 1.25” text, 2.5” monogram


• Midis – 1.5” text, 3” monogram


• Original Chappy size – 2” text, 3” monogram

Traditional monograms are entered first initial, last initial, then middle initial, but you’re welcome to place them in whatever order you prefer. Just be sure to check what you’ve typed before submitting your order, as we cannot make edits once an order is processed!

The textbox on our site indicates the upper limits of characters (spaces included) that we can accommodate on our blankets. If your desired text does not fit within the character limit, we are unfortunately unable to embroider it. If there are too many characters, we compromise the quality and legibility of the text!

Please be sure to double-check the text as it is typed before submitting your order. If you’ve already input your text and added your personalized product to cart, go ahead and remove the item from your cart to restart the process. Once you have checked out and placed your order, we are no longer able to make any edits or changes to the text or font selection. Please note all personalized items are final sale and not refundable.

At this time, we are only able to embroider letters, numbers, and standard punctuation. An ampersand is only supported by the Poppy font (any orders containing an ampersand in the text field will be automatically updated to Poppy to be stitched). Unsupported characters include emojis, icons, and letters with accent marks. If your personalization text includes a character that is not supported, it is at risk of being dropped from the final stitched product. If you ever have a question about your special character, please feel welcome to reach out to us at blankets@chappywrap.com before you order and we are happy to help!

Yes, we’d love to work with you on your bulk or corporate embroidery order! Please reach out to blankets@chappywrap.com for more information.

Your personalized blanket will arrive to you with a white tear-away backing on the reverse side of the stitching. This is intended to preserve the integrity of the threads after being embroidered. You're welcome to gently tear off or trim down any excess. You can also simply leave it alone -- any remaining backing will eventually fall off with repeated use and washing!

Orders are typically processed and shipped within 3 business days of the order date (excluding weekends and holidays). Please allow an additional 2 days for processing of international orders. Any order including personalization will require an extra 5-7 business days before shipping.

Shipping carriers continue to experience high volumes and delays, so we are unable to guarantee arrival dates at this time. Thank you for your patience. Our standard shipping method usually takes 5-7 business days in transit. We offer expedited and rush shipping methods at checkout (please note, this does not affect the time needed to process and fulfill your order). You can always check the progress of your order by clicking on the tracking link included in your shipping confirmation email!

UPS 2nd Day (Rush Shipping) is not always able to offer Saturday delivery to all shipping addresses, so occasionally shipments will be delivered on the next business day instead.

If your shipping address requires a specific shipping carrier, please reach out to blankets@chappywrap.com prior to ordering.

We don’t offer free shipping by default. Standard shipping is $5–$6.95 depending on your order. Occasionally, we run special promotions that include free shipping—sign up for our emails or texts so you don’t miss them!

We are happy to offer domestic shipping to all 50 states, as well as international shipping to Canada. Please note some exclusions apply to international orders.

Unfortunately we are unable to ship to PO Boxes at this time.

Please allow 24 hours for an order recorded as delivered to be received. If your package still has not arrived, reach out to blankets@chappywrap.com for further assistance. Missing packages must be reported within 60 days of being marked as delivered.

If you are not fully satisfied with your ChappyWrap, we will accept returns for an exchange or refund within 30 days of the order purchase date. All ChappyWraps must be returned in like-new, resalable condition and in their original, undamaged packaging. Refunds will be credited to the original form of payment. Initial shipping costs on returned items are non-refundable. To initiate a return visit returns.chappywrap.com and follow the prompts.

Once we receive your return/exchange and verify the condition, it will be processed. Please allow 3 weeks for your refund/exchange to be completed.

Please note that international orders, orders of personalized items, candles, gift boxes, rope baskets and any items marked "final sale" are not eligible for return or exchange.

Orders placed between 11/1 - 12/31/25 are eligible for our extended holiday return window of 60 days post-purchase.

If you are processing an exchange and would like the new item to be personalized, please process a a return for store credit and place a separate order for the blanket with personalization.

If you did not purchase your blanket from our website, please contact the retailer the blanket(s) was purchased from directly. Your return or exchange will be subject to the discretion of the retailer from which you purchased the blanket.

Orders without personalized items placed by 12 PM ET are typically processed within 1–2 business days. During high-volume periods and promotions, fulfillment may take up to 7 business days before shipping.

To keep informed about promotions and promo codes, please sign up for our email list. We also encourage you to follow us on Instagram. If you’re a first-time customer, please be sure to sign up for our email newsletter to receive 15% off your first ChappyWrap purchase!

Please note: Only one discount code may be applied per order. The best available offer will apply automatically.

If a product is out of stock, but will be returning soon, there will be an option on the product page to be notified when it is restocked. Simply click the blue button that says "Notify Me" and a box will prompt you to fill out your contact information. When the item is back in stock, you will be sent an email to let you know that it is available once again. Please reach out to blankets@chappywrap.com if you have any questions about specific products.

We pride ourselves on the quality of our blankets and production process, but every once in a while a problem occurs. Please email us at blankets@chappywrap.com with a detailed description and photos of your issue, along with your order number and date of purchase. Please note, defects must be reported within 6 months of purchase to be eligible for replacement and may be required to be returned to our warehouse for inspection.

ChappyWraps are machine washable and dryable! See our care page.

Email: blankets@chappywrap.com
Customer Service Hours: Monday–Friday, 9 AM–4 PM ET (closed on major U.S. holidays)